2024 Activity and sustainability report
With its 2024 Activity and sustainability report, RATP Group looks back on a year marked by major challenges, including the Olympic and Paralympic Games Paris 2024, and significant developments for urban mobility. Discover how the Group is shaping the transport of tomorrow, through innovation, performance, and social commitment.
A word from Jean Castex
Jean Castex
Chairman and Chief executive officer
“2024 will remain extraordinary in more ways than one. The Paris 2024 Games were truly a success, both in terms of transport services, and the quality of passenger service. Ensuring that the event went according to plan also required the punctual completion of the extensions to metro lines 11 and 14, and to tram line T3b, which were the results of an unprecedented level of investment. They did not disappoint.”
Olympic
and Paralympic Games Paris 2024
Efficient transport, successful Games!
The transport offer rose to the occasion of the event, allowing all participants, athletes, officials, organisers, and visitors to fully enjoy the moment. A highlight that will leave a lasting, structuring legacy for Île-de-France residents.
1 to 1.5 million
additional daily passengers on RATP networks during the Paris 2024 Games.
19,000
staff members were deployed daily during the Olympic Games
over 21,000
staff members were deployed daily during the Paralympic Games.
Edgar Sée
Deputy Director for the Olympic and Paralympic Games Paris 2024, RATP Group.
"The preparation ahead of the Paris 2024 Games included the punctual completion of several large-scale railway projects. Never before have we inaugurated so many new infrastructures of such magnitude in the Île-de-France region."
A major legacy for mobility in the Paris region
25 Km of new lines
of metro and tram put into service, and more!
Maintained initiatives
RATP has decided to maintain several initiatives that proved effective during the Paris 2024 Games.
Development
Significant milestones in the Île-de-France region, France, and abroad
Lyon, Bayonne, Quimper, Caen, Singapore, Riyadh... In 2024, several additional transport authorities chose to entrust the management of their transport networks to RATP Group.
20%
more passenger-kilometres expected on the coastal section of the RATP-operated Txik Txak network in the Basque Country
Casablanca
RATP Dev commissioned 2 new tram lines, and 2 bus rapid transit (BRT) routes
1 automated metro line
in the Singapore metro network, which was awarded to SBS Transit, operating in partnership with RATP Dev
Xavier Léty
Chairman, RATP Cap Île-de-France
3 questions about RATP Cap Île-de-France
"The first two lots awarded to RATP Cap Île-de-France as part of the opening to competition is a strong recognition of RATP Group's expertise in the operation and maintenance of transport networks in ultra-dense urban environments."
Service excellence
An absolute prime focus.
Passengers are at the heart of RATP Group's attention, with one stated ambition: to make their daily commutes easier, and improve access to the city through an efficient and reliable transport network. The Olympic and Paralympic Games Paris 2024 provided an opportunity to demonstrate our ability to carry and manage exceptionally large crowds under optimal conditions. Today, our commitment lives on.
86.9%
this is the 2024 passenger satisfaction score in the Île-de-France region, marking a one-point increase from 2023.
4 million
users have already adopted Tip Tap, the contactless payment system launched in 2024 by RATP Dev on the 965 bus routes it operates in Tuscany.
22,000
employees welcome, inform, transport, and ensure passenger safety every day.
Pauline Vanderquand
Founder of the UMAY app, to improve safety in public spaces
" One year after the opening of the first 'Safe Place' locations at Auber RER station, our partnership with RATP continues with close to 80 safe spaces now available in or near transport areas, in the metro and RER networks, as well as on the tram network. Victim support is a key aspect in combating gender-based and sexual violence, and it's by working together, both as retailers and service operators, that we'll continue to significantly reduce this phenomenon. RATP's support in this is essential.
Preparing for the arrival of new rolling stock
Ahead of the deployment of the latest-generation rolling stock on metro line 10, ordered by Île-de-France Mobilités, RATP has been carrying out extensive infrastructure adaptation work (platforms, rail tracks, signalling, power supply, among others) for the past three years. At the end of 2025, new, modern and comfortable trains will progressively be deployed on the line. Seven other lines will follow by 2033. Similar upgrading and adaptation works have been carried out on tram line T1, the oldest tram line in the Île-de-France region, to accommodate brand-new trains capable of carrying 15% more passengers. Deployment of these trains started late 2024.
Serving the city
Contributing to a sustainable city and urban areas.
In 2024, RATP Group continued its efforts to decarbonise the networks it operates. As a committed player, the Group also leverages its expertise in related fields for the benefit of cities and their residents, turning all its operations into opportunities to make the city more resilient.
by 2030
Carbon neutrality for Tootbus, the subsidiary specialising in low-emission tourist buses, installed notably in London, Paris, and Brussels
Over 9,000
homes managed by RATP Habitat in the Île-de-France region.
9.7 million cubic metres per year
This is the volume of mine water that is pumped and discharged from underground networks (drainage water). RATP has pledged to recover this resource, and develop ways to repurpose it.
The Netter-Debergue real estate project welcomes its first residents
In January 2024, the first renters were able to move into the 91 social and intermediate housing units created as part of the Netter-Debergue real estate project, carried out by RATP Habitat, a subsidiary of RATP Solutions Ville, on a 5,000 m² vacant site in the 12th arrondissement of Paris owned by RATP. A 95-bed crèche and a new pedestrian walkway have also been built, and the adjacent public garden has been extended.
Nathalie Jarosz
Head of Water, Waste, Circular Economy, RATP Group
"Water conservation is at the heart of RATP Group's CSR strategy. That's why we have chosen to be proactive in managing our water consumption. The recovery of mine water is a key avenue to significantly reduce our consumption of drinking water".
Caring for our staff
Fostering attractiveness and engagement
After large-scale and proactive recruitment in 2023, the Group maintained the same momentum in 2024, with a renewed focus on increasing the representation of women in the workforce and promoting work-study programmes. The Group's appeal is driven by a wide variety of roles, strong values of inclusion and diversity, and a strong commitment to serving sustainable cities and their residents.
over 10,000
new employees worldwide in 2024
1,100
families of employees accommodated in Group housing in 2024.
90%
of employees were very satisfied with the 4-day work week trial on the lines involved in the pilot project
Exoskeletons help reduce physical strain
500 maintenance staff working in RATP's RER and tram workshops have been supplied with 140 state-of-the-art exoskeletons to assist with their daily tasks, as part of an investment supported by Île-de-France Mobilités. These devices significantly reduce the physical strain of maintenance tasks. Such a large-scale deployment is a first in Europe.
Patrick Boureille
Maintenance Agent, RATP
"60% of maintenance operations on trains are carried out with our arms raised. And when we work on door adjustments, interventions take several days. For almost two years now, I have been wearing the exoskeleton systematically. It really helps with my arms and neck. When I finish my shift, I have no pain. I come out feeling much less tired."
Performance(s)
Solid progress.
With €7.14 billion in consolidated revenue, the Group’s financial results are clearly on the rise, lifted by strong business growth, and by higher operational efficiency at RATP EPIC and RATP Dev.
€7.14 billion
in consolidated turnover
29%
reduction in greenhouse gas emissions associated with energy consumption, compared with 2019
€2.5 billion
journeys operated by the Group worldwide in 2024.
Jean-Yves Leclercq
Director of the Strategy, Finance and Sustainable performance division, RATP Group
"In 2024, the Group’s earnings bounced back in earnest, demonstrating dynamic business momentum, improved operational efficiency, and higher service quality, both in France and abroad. We are also seeing the earliest promising results of efforts that were made to restore transport service productivity, reduce absenteeism, lower production costs, and resolve economic inequality in certain contracts.”
RATP Group
RATP Group, the world's third-largest urban transport operator.
Present in 16 countries across 5 continents, and providing over 4 billion daily journeys worldwide, RATP Group is a first-class player in urban mobility. Backed by its expertise in multimodal transport options, and a wide range of complementary skills, ranging from urban services (real estate, telecoms, logistics, new mobility, energy, among others) to security, passenger information and ticketing solutions, as well as infrastructure management, the Group designs, implements, and ensures the daily operation of robust, efficient solutions, and innovative services for decarbonised mobility that drives a sustainable and more human-focused city.
Over 73,500
employees, with close to a quarter based internationally
Over 100
ongoing service contracts worldwide
4.1 billion
journeys provided globally in 2024
Mobility
Urban services
Infrastructure management
Security
Additional services
2024 Activity and sustainability report
With its 2024 Activity and sustainability report, RATP Group looks back on a year marked by major challenges, including the Olympic and Paralympic Games Paris 2024, and significant developments for urban mobility. Discover how the Group is shaping the transport of tomorrow, through innovation, performance, and social commitment.
A word from Jean Castex
Jean Castex
Chairman and Chief executive officer
“2024 will remain extraordinary in more ways than one. The Paris 2024 Games were truly a success, both in terms of transport services, and the quality of passenger service. Ensuring that the event went according to plan also required the punctual completion of the extensions to metro lines 11 and 14, and to tram line T3b, which were the results of an unprecedented level of investment. They did not disappoint.”
Olympic
and Paralympic Games Paris 2024
Efficient transport, successful Games!
The transport offer rose to the occasion of the event, allowing all participants, athletes, officials, organisers, and visitors to fully enjoy the moment. A highlight that will leave a lasting, structuring legacy for Île-de-France residents.
1 to 1.5 million
additional daily passengers on RATP networks during the Paris 2024 Games.
19,000
staff members were deployed daily during the Olympic Games
over 21,000
staff members were deployed daily during the Paralympic Games.
Edgar Sée
Deputy Director for the Olympic and Paralympic Games Paris 2024, RATP Group.
"The preparation ahead of the Paris 2024 Games included the punctual completion of several large-scale railway projects. Never before have we inaugurated so many new infrastructures of such magnitude in the Île-de-France region."
Un héritage majeur au bénéfice de la mobilité francilienne
25 km de nouvelles lignes de métro et de tramway mises en service... et plus encore !
A major legacy for mobility in the Paris region
25 Km of new lines
of metro and tram put into service, and more!
Maintained initiatives
RATP has decided to maintain several initiatives that proved effective during the Paris 2024 Games.
Development
Significant milestones in the Île-de-France region, France, and abroad
Lyon, Bayonne, Quimper, Caen, Singapore, Riyadh... In 2024, several additional transport authorities chose to entrust the management of their transport networks to RATP Group.
20%
more passenger-kilometres expected on the coastal section of the RATP-operated Txik Txak network in the Basque Country
Casablanca
RATP Dev commissioned 2 new tram lines, and 2 bus rapid transit (BRT) routes
1 automated metro line
in the Singapore metro network, which was awarded to SBS Transit, operating in partnership with RATP Dev
Xavier Léty
Chairman, RATP Cap Île-de-France
3 questions about RATP Cap Île-de-France
"The first two lots awarded to RATP Cap Île-de-France as part of the opening to competition is a strong recognition of RATP Group's expertise in the operation and maintenance of transport networks in ultra-dense urban environments."
Service excellence
An absolute prime focus.
Passengers are at the heart of RATP Group's attention, with one stated ambition: to make their daily commutes easier, and improve access to the city through an efficient and reliable transport network. The Olympic and Paralympic Games Paris 2024 provided an opportunity to demonstrate our ability to carry and manage exceptionally large crowds under optimal conditions. Today, our commitment lives on.
86.9%
this is the 2024 passenger satisfaction score in the Île-de-France region, marking a one-point increase from 2023.
4 million
users have already adopted Tip Tap, the contactless payment system launched in 2024 by RATP Dev on the 965 bus routes it operates in Tuscany.
22,000
employees welcome, inform, transport, and ensure passenger safety every day.
Pauline Vanderquand
Founder of the UMAY app, to improve safety in public spaces
" One year after the opening of the first 'Safe Place' locations at Auber RER station, our partnership with RATP continues with close to 80 safe spaces now available in or near transport areas, in the metro and RER networks, as well as on the tram network. Victim support is a key aspect in combating gender-based and sexual violence, and it's by working together, both as retailers and service operators, that we'll continue to significantly reduce this phenomenon. RATP's support in this is essential.
Preparing for the arrival of new rolling stock
Ahead of the deployment of the latest-generation rolling stock on metro line 10, ordered by Île-de-France Mobilités, RATP has been carrying out extensive infrastructure adaptation work (platforms, rail tracks, signalling, power supply, among others) for the past three years. At the end of 2025, new, modern and comfortable trains will progressively be deployed on the line. Seven other lines will follow by 2033. Similar upgrading and adaptation works have been carried out on tram line T1, the oldest tram line in the Île-de-France region, to accommodate brand-new trains capable of carrying 15% more passengers. Deployment of these trains started late 2024.
Serving the city
Contributing to a sustainable city and urban areas.
In 2024, RATP Group continued its efforts to decarbonise the networks it operates. As a committed player, the Group also leverages its expertise in related fields for the benefit of cities and their residents, turning all its operations into opportunities to make the city more resilient.
by 2030
Carbon neutrality for Tootbus, the subsidiary specialising in low-emission tourist buses, installed notably in London, Paris, and Brussels
Over 9,000
homes managed by RATP Habitat in the Île-de-France region.
9.7 million cubic metres per year
This is the volume of mine water that is pumped and discharged from underground networks (drainage water). RATP has pledged to recover this resource, and develop ways to repurpose it.
The Netter-Debergue real estate project welcomes its first residents
In January 2024, the first renters were able to move into the 91 social and intermediate housing units created as part of the Netter-Debergue real estate project, carried out by RATP Habitat, a subsidiary of RATP Solutions Ville, on a 5,000 m² vacant site in the 12th arrondissement of Paris owned by RATP. A 95-bed crèche and a new pedestrian walkway have also been built, and the adjacent public garden has been extended.
Nathalie Jarosz
Head of Water, Waste, Circular Economy, RATP Group
"Water conservation is at the heart of RATP Group's CSR strategy. That's why we have chosen to be proactive in managing our water consumption. The recovery of mine water is a key avenue to significantly reduce our consumption of drinking water".
Caring for our staff
Fostering attractiveness and engagement
After large-scale and proactive recruitment in 2023, the Group maintained the same momentum in 2024, with a renewed focus on increasing the representation of women in the workforce and promoting work-study programmes. The Group's appeal is driven by a wide variety of roles, strong values of inclusion and diversity, and a strong commitment to serving sustainable cities and their residents.
over 10,000
new employees worldwide in 2024
1,100
families of employees accommodated in Group housing in 2024.
90%
of employees were very satisfied with the 4-day work week trial on the lines involved in the pilot project
Exoskeletons help reduce physical strain
500 maintenance staff working in RATP's RER and tram workshops have been supplied with 140 state-of-the-art exoskeletons to assist with their daily tasks, as part of an investment supported by Île-de-France Mobilités. These devices significantly reduce the physical strain of maintenance tasks. Such a large-scale deployment is a first in Europe.
Patrick Boureille
Maintenance Agent, RATP
"60% of maintenance operations on trains are carried out with our arms raised. And when we work on door adjustments, interventions take several days. For almost two years now, I have been wearing the exoskeleton systematically. It really helps with my arms and neck. When I finish my shift, I have no pain. I come out feeling much less tired."
Performance(s)
Solid progress.
With €7.14 billion in consolidated revenue, the Group’s financial results are clearly on the rise, lifted by strong business growth, and by higher operational efficiency at RATP EPIC and RATP Dev.
€7.14 billion
in consolidated turnover
29%
reduction in greenhouse gas emissions associated with energy consumption, compared with 2019
€2.5 billion
journeys operated by the Group worldwide in 2024.
Jean-Yves Leclercq
Director of the Strategy, Finance and Sustainable performance division, RATP Group
"In 2024, the Group’s earnings bounced back in earnest, demonstrating dynamic business momentum, improved operational efficiency, and higher service quality, both in France and abroad. We are also seeing the earliest promising results of efforts that were made to restore transport service productivity, reduce absenteeism, lower production costs, and resolve economic inequality in certain contracts.”
RATP Group
RATP Group, the world's third-largest urban transport operator.
Present in 16 countries across 5 continents, and providing over 4 billion daily journeys worldwide, RATP Group is a first-class player in urban mobility. Backed by its expertise in multimodal transport options, and a wide range of complementary skills, ranging from urban services (real estate, telecoms, logistics, new mobility, energy, among others) to security, passenger information and ticketing solutions, as well as infrastructure management, the Group designs, implements, and ensures the daily operation of robust, efficient solutions, and innovative services for decarbonised mobility that drives a sustainable and more human-focused city.
Over 73,500
employees, with close to a quarter based internationally
Over 100
ongoing service contracts worldwide
4.1 billion
journeys provided globally in 2024
Mobility
Urban services
Infrastructure management
Security
Additional services